Motorola MotoWI4 PTP 600 Series Spezifikationen PDF herunterladen (Seite 10)

12-Month Standard

Warranty

The purchase price of a PTP radio includes a one-year limited warranty

on all hardware components, plus minor software enhancements as they

become available. The hardware warranty provides a 30-day repair-and-

return program for damaged parts. Each warranty must be registered online

to activate the free 12-month warranty period and receive notiﬁcation of

software updates. To register a standard warranty, go to

www.motorola.com/ptp.

While our point-to-point products are engineered and quality-tested to withstand severe conditions,

occasionally hardware components can fail as a result of extreme situations. Therefore, Motorola offers the

following equipment coverage and repair-and-replacement options to support its PTP solutions (excluding

the PTP 100 Series solutions):

PTP SOLUTIONS GUIDE

Motorola PTP Warranties

Link Guard All Risk

Extended Warranty

The Motorola PTP Link Guard All Risk Extended Warranty upgrades the initial

12-month warranty to the 24-hour Advanced Replacement program and

All Risk equipment coverage for any and all types of equipment damage,

including lightning damage, dropped units, vandalism, ﬁre or any other

hardware damage. The All Risk coverage with 24-hour Advanced Replacement

can be extended through the second, third or ﬁfth years of ownership.

This warranty option ensures that replacement product will be shipped from

the United Kingdom on the next business day after receipt of a conﬁrmed

RMA. All shipping materials are provided when the RMA is approved, and

Motorola picks up shipping costs in both directions. While the replacement

shipping process will be started immediately, delivery time will be dependent

upon customs and ship-to location.

At the time of equipment purchase or prior to the end of the 12-month standard warranty, Motorola

recommends that organizations purchase one of the following Extended Warranties to receive upgraded

and/or extended equipment coverage:

Link Protector

Extended Warranty

The Motorola PTP Link Protector Extended Warranty extends the initial

12-month standard equipment warranty with 30-day repair-and-replacement

terms through the second, third or ﬁfth years of ownership. This option is

typically chosen when an organization purchases one or more spare PTP links

to use as replacement units, and fast repair and return for damaged hardware

components is not required.

PTP Software

Maintenance Contract

After the initial 12-month standard warranty, an annual Software Maintenance

Contract must be obtained to continue receiving software updates and

technical support. The contract includes minor software enhancements

as they become available and 24/7 telephone support. Technical support

is provided under an assigned Customer Contract Number (CCN) or the

MAC address of the unit that is covered under the initial 12-month standard

warranty. Contracts are available through Motorola’s authorized reseller

partners or directly from the Technical Support Center using a credit card.

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