Motorola DCX700 Betriebsanweisung PDF herunterladen (Seite 10)

9DCX700 Quick Start Guide

Troubleshooting

Troubleshooting guidelines follow. If problems still occur after performing the diagnostics, call your service provider for assistance.

Problem — If this occurs: Solution — Then do one of the following:

The set-top will not

power on

The set-top may have received a software update and may not power on while the new software is being •

installed. Try again in a few minutes.

Verify that the AC power cord is connected to the set-top and an AC outlet. Unplug the set-top from the AC •

outlet and plug it back in.

If the set-top is connected to a switched outlet on another unit, verify that the unit is powered on. Unplug the •

power cord from the set-top’s AC outlet and plug it back in. Use an unswitched outlet, if possible.

The remote control does

not work

Verify that the remote control is in STB mode.•

Verify that there are no obstructions between the remote control and the set-top. Aim the remote control •

directly at the set-top front panel, not the TV or VCR.

The angle between the remote control and the set-top may be too large. Stand in front of the set-top and not •

too far to either side.

Press and release operation keys one at a time, ﬁrmly and deliberately.•

Check the batteries in the remote control. Install new batteries if needed.•

There is no audio when

viewing cable channels

Verify that the mute button on the remote control has not been pressed. Press MUTE on the remote control •

to restore sound.

If the set-top audio output is connected to the TV, verify that the mute button on the TV has not been pressed.•

If the set-top audio output is connected to a home theater receiver, verify that the receiver is set to the •

appropriate input source and the mute button on the receiver has not been pressed.

Verify that you have the correct cables for the audio connections.•

Verify that the audio cables are ﬁrmly connected between the set-top and the audio playback device (TV, •

receiver, DVD player, etc.).

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Motorola DCX700 Betriebsanweisung Seite 10